Consulting

NACT has created a team dedicated to giving new and veteran customers alike the extra support they may need. NACT already has a competent Technical Support Department designed to install customer equipment and help solve customer problems that fall into a help-line queue. The objective of Professional Services is to take the support that Technical Support gives one step further. Professional Services is designed to give dedicated support to customers with special problems or projects. Professional Services has much to offer:

System Configurations and Reconfigurations

To ensure a smooth running business, it is important to configure equipment correctly from the start. Customers may want an NACT consultant to make these configurations or assist their personnel in making configuration decisions. These configurations may include rating, routing, voice prompts, prepaid lot structure and management, etc. If you feel your system is getting out of your control you may hire an NACT consultant to perform an audit and make recommendations for running your operation more smoothly.

Special Projects

Customers sometimes have a need for special projects such as converting and loading records from another database into the billing system or exporting data from the switch into another system. Professional Services can help you write the specifications for these projects and will help you through the entire data migration process.

On-site Consulting for Specialized Training Needs

The NTS billing system provides a wealth of CDR data through its various reports. NACT consultants can train you on which reports apply to your business and how to interpret and analyze your data so you can make informed business actions.

Extra Employee

Many new companies who have invested in NACT equipment are short-handed at first. Our consultants can be hired to perform critical tasks and monitor the equipment while the business is being brought online and employees are being hired and trained. Sometimes veteran customers run into problems due to shortage of personnel or shortage of trained personnel. Again, NACT consultants can be hired to help out while the problem is being resolved.

Backup Support

NACT consultants can support new employees by calling in daily to monitor operations, answer questions, make suggestions and write up constructive operational reviews.