WebConnect Basic Online Training
The WebConnect basic training class introduces this browser-based interface for the NTS. An overview of the system components and how they interact is followed by a tour of the WebConnect's modular feature set. The course focuses on System Setup and the flexible ways in which the interface can be configured to partition the NTS data and manage the access of WebConnect users.
This course is only offered online and is presented in two 2-hour sessions. Participants must have internet access and the ability to call into a conference line (The conference number is a toll number located in the US).
Introduction
- WebConnect System Overview
- WebConnect Modules
- Common Screens and Interface Features
- Administrative Planning and Tools
Introduction
- Partitions, Roles, and Users
- Preparing for Customer Service
- Setting up Agent Access Features
- Reports