Technical Support Overview

NACT has experienced technicians that provide full service installation, continuous technical support twenty-four hours a day, and troubleshooting assistance. Given the complex nature of today's telecommunications solutions, adequate technical support is vital to protect the investment that any service provider makes.

Compatibility

When you buy NACT equipment, all your hardware and software is developed under one roof. This offers you many important advantages. First, we save you the hassle of setting up equipment; we do it for you! You don't have to figure out how to get different components from different vendors working together. Furthermore, whenever you have questions or problems regarding your equipment, NACT is the only vendor you have to call to get answers to your questions.

Efficient Troubleshooting

NACT has developed an efficient procedure to manage technical support issues. Customers are given on line access to NACT Customer Support Center and team of support technicians. Our support team is available 24 hours a day 7 days a week. In the event of an after hours emergency, an on-call technician can be reached by pager or cell phone.

Full-Service Installation

A full-service installation is provided with the purchase of and NACT system. Our technicians travel to your location to unbox and set up your hardware.

Experienced Technicians

Because NACT customer service technicians are extensively trained in the products, they can quickly resolve your problems. If necessary they can work with engineers who develop the products to resolve your technical issues.