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NEW PRODUCT CORNER:
NACT is proud to announce the availability of its "NEW" IVR system. The IVR automates most of your customer service functionality. This system is comprised of a standalone server and software which integrates with the NACT Switch and BAT 1000 system.This additional server contains software which reduces the need for a customer service representative. The IVR will automatically credit back a customers account if certain circumstances are met. If these circumstances are not met, the customer will not receive a credit. Some of our beta test customers have reported an 80% decrease in customer service agent time, which in turn led to a huge increase in profits.
FEATURES INCLUDE:
- Multiple Language Support
- User friendly web interface
- Reporting
- Specific details on why credits were issued or denied
- Over-ride functionality
- Ability to address the majority of the calls without any human interaction
- Quick and easy set up (can be operational in one week)
- Ability to handle other queries regarding rates to specific countries
- Resolving requirements for 24 hour customer care availability
NACT ON THE ROAD:
NACT will be exhibiting at ITW. We hope you can join us at the show. Please visit us at booth #1122. ITW takes place at the Hytt Regency Hotel in Chicago, Illinois from May 13th-15th.
NACT will be conducting live demonstrations at ITW. Our class 4 and 5 switching system has been enhanced recently with the addition of the new SIP Rerect software module. This software will enable carriers to conduct LRN dips in order to effectively and efficiently route Domestic US traffic.
Additionally, In order to protect this traffic from cyber-crimes we have entered into a partnership with RedShift Networks. Redshift's VoIP Security Firewall has the ability to attack DOS/DDOS attacks and block them before they ever reach your equipment. It can prevent toll fraud, ease dropping and many other types of cyber-attacks.
To view a live demonstration of any NACT product please visit booth #1122. If you can't make it to the show demos are available over the web. We look forward to seeing you in Chicago. Please contact Eric Goodstein in order to schedule a meeting at 801-802-1306 or
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TECH TIP OF THE MONTH:
PINCASO IP BLOCKING & WHITELISTING
Geo Location Feature
The Pincaso system is now performing a real-time geo-location lookup with a third party service provider to protect your system from potential fraud. When a user tries to connect to the Pincaso site from a country where you do not do business you can block their access completely. The security module will block all connections to the Pincaso site for every country except those configured as supported countries in the system.
>You can also override a blocked country rule for a particular IP address by adding the IP address to the Whitelist IP table made available only to Master Administrators.
To add a whitelisted IP, the user needs to enter the global pass-phrase assigned to your company. This module can be disabled via the Site Settings/IP Location Services/Perform IP Lookup
Additionally, this module will block all MASTER Logins to all IP addresses except those configured in the whitelist.
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