Customer Service

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When a business purchases products and solutions from NACT, the support does not end with a transaction. NACT takes pride in their customer service. NACT’s leadership team is not made up of engineers. They come from a real world background, having bought and sold retail products for decades. As such, they have dealt with the best and worst of customer service. This experience helps drive a customer-centric culture at NACT. The team dedicates everything to provide the highest quality service from beginning to end.

NACT provides extensive training on all of its products. This ensures that customers understand all of the profit generating aspects of their system. Should there be an issue, NACT's support team has a 15 minute GUARANTEED response time. The team is here to help you 24 hours a day, 7 days a week, 365 days a year.

One Stop Shop

When you buy NACT equipment, all your hardware and software is developed under one roof. This offers you many important advantages. First, we save you the hassle of configuring the equipment. All equipment is shipped "plug and play," meaning it will function as it is supposed to the second it is plugged in. If you have questions regarding your equipment, NACT is the only vendor you need to call to get answers.

Efficient Troubleshooting

NACT has developed an efficient procedure to manage technical support issues. Customers are given online access to the NOC which serves as NACT's Customer Support Center and team of support technicians. NACT provides a full esclation list which customers can dial for support. Our team is available 24 hours a day 7 days a week. In the event of an after hours emergency, an on-call technician can be reached by cell phone or by submitting a ticket on the NOC.

Feel free to contact NACT about any issues or click here to login to the NOC