Customer Service IVR
NACT’s Customer Service IVR is an essential tool to provide customer service at a low cost. If a customer reports an issue via the IVR system, the IVR will automatically credit back a customers account if pre-determined circumstances are met. For example: the call is shorter than 2 seconds. If not, the customer will not receive a credit. Our customers have reported an 80% decrease in customer service agent time, which in turn has led to a huge increase in profits. Our customers have also reported a return on investment within 3-6 months.
Features include:
- Multiple Language Support
- User Friendly web interface
- Reporting
- Specific details on why credits were issued or denied
- Over-ride functionality
- Ability to address the majority of the calls without any human interaction
- Resolves need for 24 hour customer service representatives
Below you will find audio demonstrations of the Customer Service IVR.
Click here to view a detailed demo of the module.
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Audio of Call Menu Options & Listing of Call Records
Audio of a Call Being Credited
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